Frequently Asked Questions:
Alcohol: Is the Festival licensed?
Yes, the Festival is a licensed area and alcoholic beverages will be available to purchase (including spirits). All patrons wishing to purchase alcohol must have photo ID.
Animals: Are pets allowed at the Festival?
No, pets are not allowed into the Festival site. Guide dogs are, of course, allowed at the Festival site.
Artist Line Up: I only want to see one particular artist, if they cancel can I get a refund?
In the very unlikely event that any artist cancels, there will be no refunds. The ticket is for the EVENT, not the individual artists.
Artist Playing Times: When are the playing times going to be released?
They will be up as soon as possible, keep your eye on our website cmcrocks.com.au and sign up to the mailing list to make sure you have all the updates.
ATMs: Will there be ATMs at the Festival?
Yes, there will be a limited number of ATM facilities at the Festival.
Camping: Is there camping on site?
No, but details of camping grounds and motels and hotels in the area are outlined on both the Event and Accommodation pages. Click here for more info.
Cameras: Can I bring a camera?
Non-professional still cameras are permitted only on the basis that:
1. images are only used for private and personal use;
2. images cannot be made available for sale and/or public display.
Professional-Standard Still Cameras and tripods are not to be brought into the Festival site unless Promoter has given media accreditation.
A Professional-Standard Still Camera means any photographic equipment with a detachable lens or a powerful zoom lens would classify as a Professional-Standard Still Camera by the Event’s security standards but this will be determined by Event staff in their discretion on the day of the Event. If you’re not sure we suggest you leave it at home.
Chairs: Can I bring my own chairs to the Festival site?
Chairs are allowed except in the semi-circular Chair Exclusion Zone in front of the stage. There is no specific rule as to what size chairs need to be, but we suggest you bring a low profile chair. You can only bring one chair per person.
Please exercise common sense and ensure that your chair is easily portable and will not cause obstruction.
The Festival staff will determine in their discretion whether a chair is suitable or if it needs to be moved.
If a chair in the seating area is left unoccupied for more than 30 minutes, it may be removed by Festival staff. You can collect your removed chair from Lost & Found located at the Entry Gate Marquee. Any uncollected chairs will be given to charity.
Cloakroom Facilities:
There are no cloakroom facilities available. Prohibited items will be confiscated and will not be returned. If in doubt, leave at home.
Concessions: Is there a pensioners or concession ticket available?
No, we only have two standard ticket prices: Adult (15+ years) and Junior (4-14 years).
Disabled Patrons: Is there ample car parking for disabled patrons?
Yes there is ample parking for disabled patrons. Please refer to Parking Facilities listed below.
Early Bird Tickets: Do I need a pre-sale code for purchasing Early Bird tickets?
Yes, if you have purchased tickets to CMC in the past, you will receive an email with all early bird pre-sale details, including the password.
EFTPOS: Will EFTPOS be accepted at the Festival?
Please note EFTPOS is available at the bars but there is no cash out facility. Everything else at the Festival is cash only.
Entry Gate: Where’s the Festival entrance located?
The Entry Gate is located behind the Civic Theatre.
First Aid: Will there be First Aid at the Festival?
Yes, there will be two First Aid locations at the Festival:
- located near Entry Gate (behind the Civic Theatre); and
- in the centre of the General Admission standing area (near the V8 closed track).
Food & Drinks: What kind of food and drinks are going to be sold at the Festival?
An extensive range of food and beverages will be available at the Festival site. Food will include snacks such as hamburgers, chips, nut, fruit and ice cream. Food available ranges from gourmet pies to restaurant style meals. The various food stalls will cater to all dietary requirements.
Food & Drinks: Can I bring my esky with food or drinks into the Festival site?
The Festival is fully catered and licensed and STRICTLY NO BYO FOOD OR BEVERAGE (including water) is to be brought onsite.
This will be enforced by Festival staff at entry gates and food and beverages will be confiscated and not returned.
Free drinking water will be available at the Festival bars. You can bring in empty plastic bottles or plastic or foam cups for this purpose.
Food can be purchased from the food stalls and bars at the Festival site.
Footwear: What sort of shoes do you recommend I wear? Can I wear steel capped boots?
The Festival site is grass underfoot so we recommend you wear comfortable, flat shoes. You can wear steel capped boots.
Lost & Found?
If you lose something at the Festival, please leave your details at Lost & Found located at the Entry Gate Marquee.
If you find something at the Festival, please hand it in at Lost & Found before you leave.
After the Festival, please email us at info@chuggentertainment.com with full details (including your name, contact number, email address, postal address and as much info as you can about the item that you’ve lost). We’ll do our best to reunite items with their owners.
Parking Facilities:
Parking will be available at various sites close to the Festival site. Further details will be up on our website shortly.
There is limited parking available in streets surrounding the Festival site.
Parking is NOT permitted at the Civic Theatre.
Passouts: Will passouts be allowed?
Passouts will NOT be available on the day. Once you have entered the Festival you will not be allowed re-entry if you decide to leave.
Phones: My phone takes photos and videos … can I bring it into the Festival?
Yes of course, but we do not endorse the recording by you of any artist performances at the Event.
Prams: Are prams permitted?
Prams are permitted into the Festival site. Due to the Festival’s sound amplification, we recommend that all small children should wear earmuffs.
Searches: Will my bags be searched?
Everyone and their belongings are subject to search upon entry or re-entry. Any prohibited items will be confiscated and will not be returned.
Seating: Is there any seating at the Festival or is it all general admission?
All tickets for the Festival are general admission.
Smoking: Can I smoke in all areas of the venue?
No, smoking is only permitted in one designated area within the Festival . There will be signs to let you know where this smoking area is located.
Stalls: Can I set up a stall at the Festival grounds?
All stalls have already been allocated so unfortunately there are no opportunities at this time.
Ticket Availability: When is the latest I can purchase tickets online?
Tickets will be available online until 11:59pm on Thursday 26 September 2013, unless sold out beforehand.
Ticket Group Discounts: Is there a group ticket discount available?
No, unfortunately there are no group ticket discounts available. You’re allowed to buy up to 6 tickets per transaction.
Ticketing Questions: If I have a ticketing question, who can I ask?
- EVENTOPIA/CMCROCKS.COM.AU
Customers can email the Support Centre at:
support@eventopia.co
or visit the online Help Centre at:
www.support.eventopia.co
- TICKETEK
Ticketek customers can call:
132 849
or visit the online Help Centre at:
www.premier.ticketek.com.au/shows/show.aspx?sh=contactus
Transport: What’s the best way to get to the Festival?
We recommend you take the bus. Sunbus will operate their regular services routes from suburban areas. Details about these services and any Park and Ride services that may be available will be put on our website shortly.
Video Recorder: Can I bring a video recorder?
No, you’re not allowed to bring any video, recording or filming equipment or cameras to the Festival unless Promoter has given media accreditation.
Umbrellas: Can I bring an umbrella to the Festival site?
No, umbrellas are not permitted onto the Festival site.
Weather: What happens if it rains?
It is the Promoter’s policy to play, rain or shine. In the case of rain, ponchos will be available for purchase.
