FAQ’s

Camping

Can i bring a generator?

Yes, generators are allowed to be used between the hours of 7am-10pm.

What size are the camp sites?

Check out our camping page here for all camp site sizes.

Can I leave the Camp Site in my vehicle?

Vehicle movement in the Camp Site is restricted during the duration of the Festival.

Once you arrive in your vehicle you will not be able to leave.

Can I set up a stall on the Festival Site or the Camp Site?

Festival Site: if you would like to be submit a vendor application, please email info@cmcrocks.com for further details. We expect a lot of Applications, and want to provide a variety of options so will not be able to accept all applicants. You will only be contacted if your Application is successful.

Camp Site: there are no market stalls at the Camp Site.

Can I cook at my Camping Spot?

Yes, personal gas cookers are allowed.

Your equipment may be inspected by Camp Site Staff to ensure it is in good working order or to assess any concerns regarding the age, type or use of your equipment.

It is a condition of using any gas cookers at the Camp Site that you comply with the Guidelines for the Safe Use of Camping Gas Cookers:

–                 Please have your cooking equipment serviced before bringing it to the Camp Site.
–                 Never light a gas cooker inside your tent or in any other enclosed area.

–                 Always take note of the colour of the flame: it should be burning blue.

If it’s burning with an orange or yellow flame or is creating sooty stains on your stove you may have a problem with your stove so PLEASE DO NOT USE IT.

–                 Do not store spare gas canisters inside your tent, mobile home or caravan.

–                 If you smell gas or think you have a leak, turn the stove off, evacuate the area and get help from a Camp Site Staff.

–                 Never use a naked flame to search for a leak.

–                 Empty canisters and aerosols may not be completely empty. When you’ve removed it from your stove, store it upright outside your tent for a while to allow any gas that may remain to evaporate.

–                 Never attempt to refill a gas canister.

What are the OZtrail Inn options?

There are Small Tents (max 2 people) and Medium Tents (max 4 people) available for hire in the OZtrail Inn area. Both Tents have two options available:

  1. Tent Only (includes setup and pack up); or
  2. Tent with Extras (including setup and pack up).

The ‘Extras’ are:

  • Single Stretcher Beds (double fold up beds available on request – please call Moshtix on 1300 438 849)
  • Camp mats
  • 1 x LED lantern

Please note: Linen is NOT supplied! Please bring your own sleeping bag, sheets, pillow, towels etc.

Please refer to our Camping Information page at cmcrocks.com to see all available camping options.

What is OZtrail Inn?

OZtrail Inn is where the tent (and some extras, if you choose that option) are supplied, setup and packed down for you.  So you don’t have to bring your own tent.

OZtrail Inn patrons will have a designated area and will only be able to camp with friends who have purchased a OZtrail Inn site in the OZtrail Inn area.

No general camping patrons will be allowed to camp in the OZtrail Inn area.

Can I move my vehicle to come and go from the Camp Site or drive around the Camp Site?

Absolutely not.

Vehicles brought into the Camp Site (including the Overflow Carpark) are not permitted to leave the Camp Site (or the Overflow Carpark) until the Approved Departure Time.

All vehicles brought onto the Camp Site (or the Overflow Carpark) must remain parked at the designated Camping Spot or Overflow Carpark spot until the Approved Departure Time.

Vehicles are not permitted to be driven around the Camp Site for any reason (this includes ferrying passengers between entry gates and the designated Camping Spot or the Overflow Carpark spot).

Approved Departure Time means either of the following:

10:00pm (AEST) on Sunday 17 March 2019  – 1:00am (AEST) on Monday 18 March 2019

 6:00am (AEST) on Monday 18 March 2019  – 12:00pm (AEST) on Monday 18 March 2019

 Breach of this condition may result in your eviction from the Festival Site / Camp Site for the remainder of the Festival. If you are evicted for breach of this condition you will not be entitled to any refund for your Festival Ticket or Camping Ticket.

Can I park extra vehicles in the Camp Site?

There is a strict policy of one (1) vehicle per Camping Spot.

The bar-coded Camping Vehicle Pass must be displayed in the dashboard of the vehicle at all times):

Small Sites:            parking for one (1) vehicle is available behind the OZtrail Inn Area.

Medium Sites:      parking for one (1) vehicle on your Medium Site.

Large Sites:            parking for one (1) vehicle on your Large Site.

If you have more than one (1) vehicle for your Camping Spot, you will need to purchase an Overflow Carpark Pass.

Extra vehicles entering the Camp Site must have the bar-coded Overflow Carpark Pass displayed in the dashboard of the vehicle at all times.

Extra vehicles can park and unload at your Camping Spot (for no longer than 30 minutes) and then must proceed directly to the Overflow Carpark.

 

Can I take alcohol into the Camp Site?

The Camp Site is strictly an ALCOHOL FREE ZONE.

Your person, possessions and/or vehicle may be searched and any alcohol found will be confiscated and will not be returned and the offending patron(s) may be ejected from the Festival Site / Camp Site for the remainder of the Festival.

Is water available in the Camp Site?

There is no capacity to supply water via tap or hose to any Camping Spots.

Patrons need to carry water from one of the amenity blocks.

Are waste facilities provided for caravans/mobile homes?

We provide a sewage dump for patrons.

Patrons need to carry their own blackwater/greywater to this tank.

Campers will be given a garbage bag on arrival to the Camp Site.

Please be responsible and dispose of your garbage at the Camp Site!

Can I book Camping Spots next to each other?

All Camping Spots are allocated by Festival staff on a first come, first served basis.

If you want to camp with friends, you must arrive together and have purchased the same size Camping Spot (ie Small, Medium or Large) as all Camping Spot sizes are in separate areas.

Where is the Camp Site located?

The Camp Site is located at Willowbank Raceway. The Festival stages are not able to be viewed from the Camp Site.

Is there power in the camp grounds?

Unpowered:

Small Sites do not have power available.

Some Medium Sites do not have power available.

Powered:

Some Medium Sites do have power (15 amps) available.

All Large Sites do have power (15 amps) available.

Patrons will need to provide their own extension cord (up to 30 metres in length will be required, depending on the site position) to plug into the Camp Site distribution board. All extension cords must be tested and tagged as per Electrical Testing Standard AS3760.

Will tents be supplied?

There are three (3) separate camping areas.

You are required to supply your own accommodation in:

  • Camp Ground A (except for OZtrail Inn where the tent will supplied as part of the package)
  • Camp Ground B
  • Camp Ground C

Check out OZtrail’s CMC camping packs HERE!

Please refer to our Camping Information page of our website to see all available camping options.

Is there camping onsite?

Yes, there are three (3) separate camping areas on the Camp Site (Camp Ground A (which includes Glamping), Camp Ground B and Camp Ground C).

Full details of the Camp Site are outlined on the Camping Information page of our website.

general

Where is the Box Office located?

There are two Box Offices onsite.

The Festival Box Office is located at the main Festival entrance; this Box Office is for entry of day patrons who are not camping onsite.

The Camp Site Box Office is located at the main Camp Site entrance; this Box Office is for patrons who are camping onsite.

 

I’ve lost something …

If you lose something at the Festival, use the Festival App and use Crowdfind to log your claim and also to see what has been handed in.  Go to Info > Lost & Found > Crowdfind and select either Browse Items or File A Claim.

I’ve found something …

If you find something at the Festival, please hand it in at Lost & Found (at the Festival Box Office).

Can I be a Volunteer and what’s involved?

We will be opening Volunteer Applications for the Festival soon. We’ll announce on CMC Rocks Facebook when the Applications are open. As we are expecting a lot of Applications, we will only contact you if your Application is successful.

Can I bring an umbrella to the Festival site?

No, umbrellas are not permitted onto the Festival Site.

Can I bring a video recorder?

No, you’re not allowed to bring any video, recording or filming equipment or cameras to the Festival unless you have been given media accreditation by the Promoter.

What can (or can’t) be brought into the Festival?

A full list of all Prohibited Items is set out in the Festival T+Cs.

How to party safe?

Drugs are illegal and the Festival Site and Camp Site are policed with drug dogs.

Make the most of your festival. Visit Your Room.

Is there parking at the festival?

Yes, Festival Day Parking is onsite and costs $10.00 per day (GST inclusive) per vehicle.

Overflow Camping Parking costs $25.00 (GST inclusive) per vehicle for the duration of the Festival.

Details for the location of the Overflow Carpark will be up on the Festival website closer to the Festival Date.

What happens if it rains?

It is the Promoter’s policy to play, rain or shine.  In the case of rain, ponchos will be available for purchase.

Can I set up a stall on the Festival Site or the Camp Site?

Festival Site: if you would like to be submit a vendor application, please email info@cmcrocks.com for further details. We expect a lot of Applications, and want to provide a variety of options so will not be able to accept all applicants. You will only be contacted if your Application is successful.

Camp Site: there are no market stalls at the Camp Site.

Can I smoke in all areas of the Festival Site?

There will be designated areas within the Festival Site where smoking is permitted.

There will be signs to let you know where any smoking areas are located.

Are there buses going to and from the Festival?

Yes, there are shuttle buses to and from the Festival from Ipswich Station.

Information about public transport options and shuttle buses will be posted on the Festival website closer to the Festival date.

Is there any seating at the Festival or is it all general admission?

All tickets for the Festival are general admission.

Will my bags be searched?

It is a condition of entry to the Festival Site and Camp Site that a search of you and/or your possessions and/or vehicles be required at the time of entry to the Festival Site and Camp Site.  If you do not consent to such searches, you may be denied entry to the Festival Site and Camp Site without refund.

Any Prohibited Items (refer above) will be confiscated and will not be returned.

What can (or can’t) be brought into the Festival?

A full list of all Prohibited Items is set out in the Festival T+Cs.

Are prams permitted?

Yes – prams are permitted into the Festival Site and the Camp Site.

Due to the Festival’s sound amplification, we recommend that all small children attending the Festival wear earmuffs.

My phone takes photos and videos … can I bring it into the Festival?

Yes of course, but we do not endorse the recording by you of any artist performances at the Festival.

Will pass-outs be allowed?

There are no pass-outs.

How much is parking?

Festival Day Parking is onsite and costs $10.00 per day (GST inclusive) per vehicle.

Overflow Camping Parking costs $25.00 (GST inclusive) per vehicle for the duration of the Festival.

Details for the location of the Overflow Carpark will be up on the Festival website closer to the Festival Date.

What sort of shoes do you recommend I wear? Can I wear steel capped boots?

The Festival Site is grass and bitumen/asphalt underfoot so we recommend you wear comfortable, flat shoes.  You can wear steel capped boots … if that’s your thang.

Can I bring my esky with food or drinks into the Festival Site?

Willowbank Raceway and its outdoor concert area is a fully catered and licensed venue.

STRICTLY NO BYO FOOD OR BEVERAGE (including water) is to be brought into the Festival Site.

We will provide fresh drinking water refill water stations.

You can bring in unsealed EMPTY plastic bottles or plastic or foam cups for use at the water stations.

Food is not permitted into the Festival Site but is allowed into the Camp Site.

Alcohol is not permitted into the Camp Site or the Festival Site.

Any food or beverages confiscated by Festival Staff will not be returned.

What kind of food and drink is going to be sold at the Festival?

There will be an extensive range of food and drink be available for purchase at the Festival Site.

Will there be First Aid at the Festival?

Yes, there will be a First Aid Area – refer to the Festival Map which will be available on our website closer to the date of the Festival.

HEST Paramedical Services will be operating at the Festival Site 24 hours a day to assist you with any medical condition you may have.

In the event of an emergency, please make your way to one of the emergency exits and follow the directions from Festival Staff.

Will EFTPOS be accepted at the Festival?

Please note that there are EFTPOS facilities available at the bars, food stalls and retailers, but there are

no cash-out facilities at the bars, food stalls or retailers.

There will be ATM machines available onsite for cash withdrawals.

Is there ample car parking for disabled patrons?

Yes, there is ample parking for disabled patrons. Please refer to the ‘is there parking?’ question.

Are there cloakroom facilities at the Festival?

There are no cloakroom facilities available.

Prohibited Items will be confiscated and will not be returned.

If in doubt, leave it at home.

The Festival is unable to look after anything on behalf of patrons, so please don’t ask or bring anything that can’t be brought into the Festival site.

Can I bring a camera?

You can bring a personal digital camera.

SLR cameras are okay; professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not okay and will not be allowed at the Festival without Promoter-issued media accreditation.

Festival staff will determine in their discretion whether something is professional photography equipment so if you’re not sure, then we suggest you leave it at home.

Photos of artists and/or the Festival are permitted only on the basis that:

  1. images are only used for private and personal use;
  2. images cannot be made available for sale/for charity and/or public display.

Are pets allowed at the Festival?

No, pets are not allowed into the Festival site.  Guide dogs are, of course, allowed at the Festival site.

Is the Festival licensed?

Yes the Festival is fully licensed – please do not bring alcohol with you as it will be confiscated and will not be returned and the offending patron(s) may be ejected from the Festival Site / Camp Site for the remainder of the Festival.  Only alcohol purchased from bars at the Festival may be consumed at the Festival Site.

If you wish to consume alcohol, you must have a valid proof of age photo ID.

You must be of legal age (18 years) to purchase and consume alcohol on the Festival Site.

If you are found supplying or buying alcohol for a Minor you will be evicted from the Festival and may be referred to police.

Will there be ATMs at the Festival?

Yes there are ATMs onsite and EFTPOS is available at the bars, food, merchandise and retail outlets.

Can I bring my own chairs to the Festival Site?

Chairs are allowed except in the semi-circular Chair Exclusion Zone in front of the stage.

There is no specific rule as to what size chairs need to be, but we suggest you bring a low profile chair.

Please exercise common sense and ensure that your chair is easily portable and will not cause obstruction.

The Festival staff will determine in their discretion whether a chair is suitable or if it needs to be moved.

If a chair in the seating area is left unoccupied overnight it will be removed by Festival staff.  You can collect your removed chair from Lost & Found located at the Entry Gate Marquee.

Any chairs which remain uncollected from Lost & Found or the Festival Site will be given to charity.

When are the playing times going to be released?

They will be up as soon as possible, keep your eye on our social pages, website cmcrocks.com and sign up to the mailing list to make sure you have all the updates!

Is there a quiet space to feed my baby at the Festival Site?

We will have a semi-private area set up with chairs and a change table for parents to access at the Festival Site.

ticketing

Where is the Box Office located?

There are two Box Offices onsite.

The Festival Box Office is located at the main Festival entrance; this Box Office is for entry of day patrons who are not camping onsite.

The Camp Site Box Office is located at the main Camp Site entrance; this Box Office is for patrons who are camping onsite.

 

What is General Admission?

CMC Rocks QLD 2019 is a General Admission Standing Event.

This means there is no reserved or allocated seating.

Patrons are able to bring their own chairs.

Chairs are allowed in all areas except in the semi-circular Chair Exclusion Zone in front of the stage.

 

If I have a ticketing question, who can I ask?

Please contact Moshtix with any ticketing questions on 1300 438 849 (1300 GET TIX).

Are there any limits on the number of tickets i can buy in one transaction?

Yes, there are limits on purchasing tickets for the Festival and the Camp Site:

 

*                Early Bird Pre-Sale: you can buy up to four (4) tickets per transaction + one (1) Camp Site.

*                General On-Sale: you can buy up to eight (8) tickets per transaction + two (2) Camp Sites.

Is there a group ticket discount available?

No, unfortunately there are no group ticket discounts available.

When is the latest I can purchase tickets online?

Tickets will be available online until 11:59pm (AEST) on Tuesday 12 March 2019, unless sold out.

Can I re-sell or change name on my Tickets?

If the Festival sells out, we may decide to offer an official Ticket Resale and/or Ticket Reissue facility which will allow purchasers to re-sell and/or re-issue names on their Tickets.

If this facility is established, we will provide details at a later date.

This will be the only authorised website through which Tickets can be re-sold or re-issued.

Is there a pensioner or concession ticket available?

There are no concession ticket prices.

We only have three ticket categories available: Adult (18+ years), Youth (15-17 years) and Junior (4-14 years).

I only want to see one particular artist, if they cancel can I get a refund?

The ticket is for the Festival, not the individual artists.

In the very unlikely event that any artist cancels, there will be no refunds on tickets except where required by law or in accordance with Live Performance Australia’s Code of Practice for Ticketing of Live Entertainment Events in Australia which is available on their website (www.livepeformance.com.au).