Volunteer – Terms & Conditions

Volunteer Terms and Conditions Information

Volunteer Info

To apply to be a CMC Volunteer, please fill in the Online Volunteer Form, ensuring all fields marked with a star are completed. You will be notified via email if your application is successful.

By submitting the Online Volunteer Form, you declare that you have read, understand, and will adhere to the CMC Rocks QLD Volunteer Agreement below including the requirement that all volunteers:

  • must be available for at least 1 full day of the Festival (Thursday 18 – Sunday 22 March 2020).
  • must complete a 6 hour shift at the Event per day.

Some of the benefits of volunteering at CMC Rocks QLD 2020 are as follows:

  • admission to the Festival once you have completed your full volunteering shift per day.
  • A letter of reference for future volunteering opportunities and work.

NOTE: please be aware this event takes place at the Willowbank Raceway in Ipswich and accommodation for volunteers is not supplied.

There are a couple of requirements that you will need to meet to be able to participate in the Volunteer Program; to ensure your safety, as well as those around you. They are as follows:

  • You must be 18 and over.

An ID check is conducted before you are signed in.

No ID = no volunteering.

  • You must have closed in shoes on at all times.

Open-toed shoes = no volunteering.

For those of you who are accepted, we are looking forward to working with you to make the 2020 CMC Rocks QLD a success for all concerned.

If you require any additional information, or have any volunteer enquiries, please email us.

Thank you for your interest in volunteering. Our wonderful volunteers will play an integral role in the success of the event. Your assistance will be greatly appreciated.

Potential Volunteer Role

PDF Ticket Scanning:

Job Outline:

The main role is to scan the PDF ticket using a handheld laser scanner.

Tasks Involved:

  • Scan PDF ticket.
  • Clear scan system to scan next ticket.


Job Outline:

The main role is to assist ticketing staff with the placement of wristbands.

Tasks Involved:

  • Listen to Ticket Scanner / Taker so you know which wristband you are accrediting.
  • Place wristband on the patron’s right hand securely – not too tight and not too loose.

Event Information:

Job Outline:

Inform new patrons coming through the gate about specific event information and requirements of entering the event.

Tasks Involved:

  • Inform patrons to have their PDF tickets ready.
  • Inform patrons to have their ID ready.
  • Inform patrons of the lanes they must go through to get scanned and accredited.
  • Inform patrons about any new event information.
  • Inform patrons about entry rules.

Water Station

Job Outline:

  • This role is to hand out free water to patrons. The station is located directly in front of the stage behind the crowd barrier.

   Volunteer Agreement

Volunteers must read and understand the Event Terms and Conditions (attached to the Volunteer Application Form) and acknowledge that to the extent relevant and permitted by law, the Event Terms and Conditions apply to the Volunteers and their attendance at the CMC Rocks QLD site.

CMC Rocks QLD Commitments

In order to enhance your experience, CMC Rocks QLD will:

  • Provide you with orientation and induction;
  • Ensure you have fun and meet people;
  • Provide you with a healthy and safe workplace;
  • Define your roles and develop clear job descriptions;
  • Provide appropriate levels of support and management for you;
  • Ensure your work complements but does not undermine the work of event staff;
  • Respect you as a valuable team member;
  • Acknowledge and value your contributions;
  • Reserve the right to select the people who will represent CMC Rocks QLD as appropriate for the organisation, and to assign particular duties as deemed appropriate;
  • Provide clear conflict resolution processes.

Volunteer Commitments

In order to enhance the event, Volunteers will:

  • Start at the scheduled time, and be dressed and groomed appropriately;
  • Carry out specific duties to the best of their ability;
  • Respect the authority of, and decisions made by, CMC Rocks QLD members and staff;
  • Contribute to the continuous improvement of the event;
  • Be honest and reliable;
  • All volunteers must be available for at least 1 full day of the Festival (19 – 22 March 2020);
  • All volunteers agree to complete a 6 hour shift at the event per day;
  • Adhere to and follow policy, procedure and guidelines.


We request that volunteers are punctual. If an unforeseen situation arises whereby a volunteer will be late please contact the Event Team Leader, Volunteer Manager or Operations Coordinator so that other arrangements can be made.


To ensure the smooth running of CMC Rocks QLD events, volunteers are requested to notify the Volunteer Coordinator or Volunteer Operations Assistant as soon as possible if they are unable to attend their shift, to enable us to organise a replacement.

If a volunteer does not attend an event at their arranged time without providing notice, the Volunteer Coordinator will discuss this matter with the volunteer at the earliest opportunity to ascertain appropriate steps to be taken.  

Sign On / Sign Off Sheets

Please ensure you sign on at the start of shifts and sign off at the end. This is important for insurance purposes, and to assist CMC Rocks QLD Festival in collecting statistical data in support of funding applications.


All volunteers are representatives of CMC Rocks QLD and as such must be professional, courteous and respectful to the public at all times.  All Volunteers agree to abide by all policies and procedures as issued from time to time.
Dress must be appropriate for the task you are undertaking, generally neat clothing and enclosed foot wear. The use of alcohol and drugs are prohibited whilst working your shift.  Any volunteer found to be under the influence will be retired for the duration of the event and disciplinary action may be taken.


Occasionally volunteers will be privy to confidential information of the festival.  Volunteers must not divulge this information to other parties under any circumstances, either during the term of volunteering or after ceasing as a volunteer.

Privacy Statement

By registration, you agree to us collecting the personal information you provide. This information will generally be used solely by CMC Rocks Pty Ltd for the purposes of ensuring that we assign you to an appropriate volunteer position, for contacting you regarding events during the Festival, and maintaining health and safety records for all volunteers.  We may give this information to third parties, but only where we are required by law to do so.  You have the right to request details or amend any personal information that CMC Rocks Pty Ltd about you by contacting CMC Rocks Pty Ltd (info@cmcrocks.com) at any time.


Volunteers are not authorised to speak to the media on CMC Rocks QLD’s behalf.  Any requests by the media must be directed to staff. You will be notified of the appropriate staff members at the induction day.

Health and Safety

CMC Rocks QLD is committed to providing a safe working environment for all its volunteers and will provide relevant induction sessions in relation to event specific health and safety issues. Volunteers are obligated to act responsibly with regards to health and safety as outlined in the Queensland Work Health and Safety Act 2011 and associated regulations.  Volunteers must abide by all work health and safety standards and follow all instructions provided by all event managers and supervisors (including all emergency evacuation procedures). 

Conflict Resolution

CMC Rocks Pty Ltd is committed to resolving any conflict to the satisfaction of all parties.  Please direct any conflicts to the Volunteer Coordinator or Team Leader in the first instance.  If the conflict involves this person, please direct the issue to a staff member.  The issues, discussions and resolution achieved will be recorded in writing and a letter confirming the outcome of the meeting will be sent to all parties involved.


Where the conduct or behaviour of a volunteer places the health or safety of another person at risk or results in any illegal activity, that volunteer’s involvement in the Festival may be immediately terminated by the Volunteer Coordinator or any CMC Rocks Pty Ltd personnel. 

Paid employment

Volunteer work for CMC Rocks QLD Festival is not a prerequisite for paid employment and volunteering does not guarantee a paid position.