If you hold a government-issued Companion Card you may be eligible for a complimentary ticket for your companion. 

Your companion will be eligible for the same entry ticket type as the paid ticket holder. 

To access Accessible and Companion Card tickets please submit via the form. If you have been issued a Companion Card ticket, you may be required to present your Companion Card at the Festival.

When submitting your request please ensure you have the following information ready:

• Your name.
• Your email.
• Your contact number.
• Your AXS ticket order number.
• A scan or photo of your Companion Card (if you are requesting a complimentary ticket).

An elevated viewing platform will be located:

• in front of Rebel and Stampede Stages. 
• in front of Tailgate Stage. 

These viewing platforms are for the sole use of Eligible Persons and are specifically in place for patrons who use a wheelchair. To ensure the platform is available and comfortable for those who need it, access to the viewing platforms will be determined at the discretion of the Festival personnel.

• Patrons in wheelchairs will have priority.
• Patrons with Service Dogs will have priority. 
• Only one companion is permitted to accompany each Eligible Person. 
• Companions may be asked to stand in the back of the viewing platform or move to the side if capacity is reached.
• Attendees are not allowed to save or hold spots on the viewing platforms.
• Viewing platform space is allocated on a first come, first served basis.
• No BYO chairs are permitted on the viewing platforms.
• Patrons with temporary injuries (who are not using wheelchairs) will be assessed individually based on the available capacity of the viewing platforms at the time access is sought.
• Viewing platform access is not guaranteed for all companions (particularly during headline artist performances).
• All viewing platforms will be managed by a festival host and security.

CMC Rocks QLD is a large outdoor event and the Festival Site and Campground can be affected by inclement weather. 

This means the grass area, paths and roads can become very muddy. We strongly recommend you consider this in planning your attendance at the Festival and we encourage you to take extra precautions when moving around the Festival Site and Campground. As always, notify Festival personnel if you require assistance at any time.

‍Festival Site

The Festival is located within Willowbank Raceway, a largely grassed venue that also includes some bitumen paths and gravelled areas.

The Festival Site features mostly flat terrain with slight slopes and some uneven surfaces. Gravel and bitumen surfaces are found in certain sections but do not cover the entire Festival Site.

‍Campground

The Campground is located within the Willowbank Raceway precinct and Queensland Raceway precinct, and is predominantly large grass fields with some bitumen and/or gravel unsealed roads.

Ace Campground is the most accessible to the main Festival Site. 

Buck Campground is the most accessible to the Tailgate precinct on the Festival Site. 

Promoter recommends Ace Campground or Buck Campground as the best option for any patrons who have accessibility requirements. 

All official CMC Rocks QLD Campgrounds (Ace, Buck, Cowboy and Denim) will have accessible amenities, however, be aware that Denim is an unpowered Campground. 

If you could like to Camp in one of the dedicated Accessible areas, the process is: 

1. Secure your Camp Site purchase in your chosen Campground (Ace, Buck, Cowboy or Denim).

2. Apply for an Accessible Camp Site to be reserved for you via this form. 

Promoter can only accommodate patrons with accessibility requirements on their own Camp Site, and  cannot guarantee friends can camp nearby due to the nature in which the Campgrounds and Accessible Camp Sites are allocated.

There is a dedicated Accessibility Representative in the Festival Box Office, and a Patron Event Hotline set up to ensure all attendees can access assistance as required. 

The Patron Event Hotline is 0482 082 812.

Accessible Car Parking is available at the Festival. 

Vehicles with valid disability parking permits must still purchase a Car Parking ticket.

You can pre-book your Car Parking ticket with AXS once tickets are on sale.

To access Accessible and Companion Card tickets, please submit your request to Promoter via this form.

Promoter will provide further details about the location and access to Accessible Car Parking closer to the Festival.

ACCESSIBLE DROP OFF / PICK UP POINTS 

There will be a dedicated area for accessible drop off and pick up near the main entrance. 

Promoter will provide further details closer to the Festival.

FACILITIES & AMENITIES IN CAMPGROUNDS

There are accessible showers and toilets in a dedicated area* in each Campground.

If you require use of accessible amenities in the Campgrounds, please ensure you pre-register by submitting your request to Promoter via this form.  

Promoter will provide further details closer to the Festival.

*Note Promoter will provide accessible amenities based on the number of registrations submitted. Promoter cannot guarantee availability of Camp Sites close to accessible amenities for unregistered campers.

If you need to charge your motorised wheelchair or other medical equipment, you may do so at The Drove Info Booth which is located in the main Festival site. Complete this form with your request.

Promoter will provide further details closer to the Festival.

You must bring all cords and accessories needed to charge your devices (must be tested and tagged).

Promoter does not provide wheelchair, scooter or other mobility device rentals.

Medication: all medication (prescription or over the counter) must be declared on entry and may need approval by a Festival medic. Medication is allowed to be brought into the Festival Site, under the following conditions:

• Medication must be in its original packaging and untampered. 
• Medication must be placed in a clear, resealable bag.
• Medication must have proof of script.
• It must only be the dosage for that day (for the Festival Site).

All medication will undergo normal security processes upon entry to the Festival Site.

Only registered and accredited Assistance Animals are permitted within the Festival Site and Campgrounds. 

‍Assistance Animals permitted: 

• Guide dogs
• Hearing dogs
• Mobility Support Animals ( assist with limited mobility) 
• Medical Alert Animals
• Psychiatric Service  

Assistance Animals not permitted:  

• Emotional support or companion animals
• Therapy animals (including facility animals) 
• Pets. 

Owners of Assistance Animals (excluding guide dogs) will be required to provide proof that their animal is trained and, if applicable, has passed a Public Access Test. 

If you wish to bring an Assistance Animal to the Festival Site or Campground, please contact Promoter at accessibility@cmcrocks.com if you require further details. 

Water for Assistance Animals is available from The Drove Info Booth.

Please respect other Festival patrons and campers by picking up after your Assistance Animal.

Do not leave your Assistance Animal in your vehicle or Camp Site or unattended.

Flicker, laser, strobe and other lighting effects may be in use at the Festival.

A Sensory Room will be available for use during the Festival and includes:

• adjustable lighting
• comfortable and varied seating
• sensory items
• a supportive trained team member
• aromatherapy / scent diffusers

*Please note - access to the Sensory Room is restricted to patrons requiring sensory accommodations, with duration and access determined at the discretion of Festival personnel.

Promoter strives to make CMC Rocks QLD accessible. If you have any questions about accessibility policies or our services, please reach out to us at accessibility@cmcrocks.com.