Set up and need ticket help? The Camping Box Office is your go-to for ticketing support in the Campgrounds. From wristband queries to scanning issues, our crew can sort you out without needing to head back to the Festival Entry. Location is at Gate 4 and it will be open during Campground hours (9am – 9pm on Wed, Thu and Fri with reduced hours of 9am – 5pm on Sat and Sun).

Got a ticket issue? The Box Office is right near the main Festival Entry and can help with any ticketing enquiries.

An elevated viewing platform will be located:

• in front of Rebel and Stampede Stages.
• in front of Tailgate Stage.

These viewing platforms are for the sole use of Eligible Persons and are specifically in place for patrons who use a wheelchair. To ensure the platform is available and comfortable for those who need it, access to the viewing platforms will be determined at the discretion of the Festival personnel.

• Patrons in wheelchairs will have priority.
• Patrons with Service Dogs will have priority.
• Only one companion is permitted to accompany each Eligible Person.
• Companions may be asked to stand in the back of the viewing platform or move to the side if capacity is reached.
• Attendees are not allowed to save or hold spots on the viewing platforms.
• Viewing platform space is allocated on a first come, first served basis.
• No BYO chairs are permitted on the viewing platforms.
• Patrons with temporary injuries (who are not using wheelchairs) will be assessed individually based on the available capacity of the viewing platforms at the time access is sought.
• Viewing platform access is not guaranteed for all companions (particularly during headline artist performances).
• All viewing platforms will be managed by a festival host and security.

Located near the main stages, The Drove HQ team are there to answer questions, offer tips and help you get the most out of your Festival.

Located in the Festival’s Tailgate precinct, The General Store is there to keep everyone stocked with camping and festival essentials. From toothpaste, insect repellent, and hand sanitiser to a range of tasty treats, it's your one-stop shop for everything you need to enjoy a hassle-free and fun-filled weekend.

Each Campground has its own Ranger Hut and a dedicated crew to look after our campers. Rangers will be in hi-vis, and are there to answers questions, provide info and additional garbage bags.

Lost something? Found something? Head to The Drove HQ - our Lost & Found team will do their best to reunite you with your gear.

In the unlikely event you get separated from a child or family member, you can either head to The Drove HQ, Ranger Hut (if in the Campgrounds), contact the Patron Text Line on 0482 082 812 or let the closest Festival Team member or Security Guard know. Our Management Team will work together with local stakeholders to reunite you with your loved one.

Secure your gear and roam hands-free. Lockers are available Friday to Sunday near the Festival entrance - perfect for stashing jackets, merch, hats or boots. Stay tuned for booking information.

Stay charged all weekend! Mobile charging stations will be available. Stay tuned for booking information.

Take a breather with your little ones in our Parent Pod. It will be open from Friday 19 - Sunday 21 March, air-conditioned and fitted with:

• Baby change table
• Feeding chairs
• Nappy bin
• Microwave

Location will be shown on the Festival Map.

We understand festivals can be overwhelming, and flicker, strobe, laser and other lighting effects may be in use throughout the Festival.

A dedicated Sensory Room will be open from Friday 19 - Sunday 21 March and available with:

• Adjustable lighting
• Varied comfortable seating
• Calming sensory items
• A trained, supportive staff member

Location will be shown on the Festival Map.

Need quick help? Text 0482 082 812 and include your name and location.

Lookin’ out for our festival fam! The Red Frogs Crew will be out and about across the Festival Site providing support, hydration, chats and (of course) plenty of Red Frogs. Whether you need a helping hand, a friendly face or just a sugar hit - they’ve got your back.

Feeling crook? Need a patch-up? Our First Aid stations are staffed by trained medics ready to assist with anything from blisters to emergencies. Check the Festival Map for exact locations and don’t hesitate to speak with the closest Team member or Security Guard if you or someone near you needs help.

Festival merch is available with heaps of styles and sizes to choose from. Located in the Tailgate precint, whether you're after a classic tee or a limited-edition piece, make sure you stop by and snag your 2027 gear. Stay tuned to our socials and your inbox for details.

Help us keep it clean! You’ll find dedicated waste and recycling stations across the site, plus our Containers for Change program.

Stay hydrated! As our official hydration partner, YETI is keeping you cool with their epic Water Silos, delivering chilled, free filtered drinking water all festival long. Don’t forget to pack your reusable bottle and swing by to stay hydrated while soaking up the vibes!